Achieving widespread, continuous brand loyalty is the ultimate objective for any company. Whether a B2B or B2C, having a customer base that enthusiastically and consistently chooses your brand over your competitors’ brands is what will elevate you—and keep you—ahead of the pack. While this may seem obvious, the truth is that “brand loyalty” often doesn’t make the list of a corporation’s goals. Increased revenues? Check. Increased market share? Sure. Increased profit margins? Absolutely. Increased brand loyalty? Crickets While most marketing folks will certainly claim that brand loyalty is of utmost importance, turning that into tangible action is very often a different story. Of course, some industries have long ago figured out that brand loyalty is critical. On the consumer front, loyalty cards, points, frequent flyer miles, etc., are all intended to create loyalty. But do they really? I have, and use, a CVS card, but does that actually make me loyal to CVS? Hardly. I go to CVS because it’s convenient for me and sure, I’ll be happy to save $2 off my next toothpaste purchase. Ana Andjelic, who runs the newsletter The Sociology of Business , describes loyalty programs like these exactly as they are: bribery schemes that have nothing to do with loyalty at all. They are only about driving economic transactions rather than true affinity for the brand. To really understand what’s behind loyalty, it’s important to first break it down to what it actually means. Brand loyalty is typically equated to customer satisfaction. Yet in reality, while the two are related, they are distinctly different measures. True brand loyalty transcends mere satisfaction and motivates customers to want to promote your brand for you. They tell friends and colleagues. They talk about it on social media. If your product isn’t readily available for some reason, they’ll forego buying it rather than settling for a competitor’s offering. That’s the brand loyalty litmus test. Customer satisfaction on the other hand is driven by consistently delivering on the functional benefits of your product. That is to say, your offering does what you’ve said it will. Brand loyalty is not driven by delivering the functional benefits of your product or service. Even if you do a stellar job of consistently delivering these benefits, it will not drive loyalty, because loyalty requires more than just doing what your customers already expect your products and services to do. If what you offer doesn’t perform as advertised, then you have no business offering it in the first place. Not to mention, it’s a safe bet that some of your competitors’ products perform just as well as yours. In what we call a Data Conscious methodology to brand strategy, we think of these in terms of brand value drivers. Some are expected—these are the functional benefits, some are critical, a step above and specific to their needs, and then you have value drivers that are delighters. Delighters are at the heart of brand loyalty. But before you can even get to brand loyalty, an important precursor needs to take place: customer commitment. Studies show that customer commitment comes in two forms: economic commitment and affective commitment. Economic commitment is when a customer keeps buying a certain product or service because there simply aren’t other good options or the cost of switching is too high. A good example would be the binding contracts that mobile phone or cable suppliers require (here’s looking at you, Comcast). But economic commitment is false loyalty. Many of these customers would bolt in a heartbeat if better pricing and terms were available elsewhere. Affective commitment is a whole different animal because it’s based on an emotional connection. Customers with an affective commitment stick with certain brands because they are emotionally connected to them. They seek out and choose those brands time and time again. Here’s an example of affective commitment: I live in a small city just north of Boston and like everyplace, the year of Covid put a lot of small businesses in a very tough place. A local restaurant, The Paddle Inn , was trying to understand how it could remain relevant and created what I would call a perfect affective commitment move. Every Tuesday they do what they call curb-side cooking school. Each online class focuses on one dish and they provide you all the ingredients you need in a bag that you pick up the day before. Then, at 5:30 on Tuesday, you jump into a Zoom cooking class with dozens of other people while their chef walks everyone through, step by step (often in a very humorous way), how to prepare that dish in real time. It’s more than just a lot of fun, it’s community. I will forever be loyal to this restaurant because of all of the surprisingly fun and memorable experiences they’ve created. And you can bet I’ve told a lot of other people about it too. Did they create this as a loyalty program? I doubt it. They likely were just trying to drum up cash flow on typically slow Tuesday nights. But as a result of creating over and above highly memorable customer experiences they are building a loyal community of customers for the long haul. There’s a key psychological component at play here. What we are really talking about in brand loyalty is actually memory. When we have an exceptional brand experience it gets lodged into our memory. This in turn gets translated into an emotional connection that all positive memories create. While important, the functional benefits of your product or service just don’t cut it when it comes to creating emotional connections. We don’t record functional benefits into memory, and therefore don’t make an emotional connection. In other words, when you deliver on just what you are supposed to deliver on with your brand, it’s quickly forgotten. But your brand goes beyond what’s expected and create an exceptional customer experience, it gets lodged into memory. It’s that lodging in the memory that is the spark that drives loyalty. So true brand loyalty is a result of first creating affective commitment. How do you do this? Well, for starters, all brand experiences need to align with the brand positioning itself. Experiences are a physical extension of what your brand stands for and why it is distinct. If your brand is solid in both of those aspects, then you can deconstruct the entire customer experience the way it is now and determine where it can be elevated to something that is exceptional, surprising and meaningful. If, however, your brand positioning and differentiation is murky, you have to first start there and build from that. Trying to create exceptional brand experiences on a brand that isn’t clearly positioned will likely add more confusion and be a waste of valuable budget. And speaking of budget, this is where marketers need to rethink how they allocate funds across all of their initiatives. A true brand loyalty strategy based on the principals above means that you need to transition a good portion of your focus from communicating expected functional and technical benefits to creating these exceptional experiences for your customers. This requires a reallocation of the budget; In general, I recommend at least 15-20% of your efforts and budget should focus just on your brand loyalty strategy. Research can help you further fine tune this by first understanding your reputation. For example, if research shows that your brand has a great reputation for delivering on things that are expected (or worse, unimportant), you can reallocate your budget to focus on improving your brand’s performance and perceptions on delivering experiences that delight which will ultimately will be at the heart of your brand loyalty strategy. Unless you’re in hospitality, chances are creating over-and-above customer experiences that delight could be revolutionary in your industry. It’s an exceptional way to differentiate your brand. A few tips to help get you started: If you aren’t delivering the basics consistently (i.e., the functional benefits of your products or services), you have to start there. You need to do that just to avoid dissatisfaction, and you can’t build affective commitment if you don’t meet the basic requirements your customer base expects. At the core of affective commitment is the practice of creating over-and-above experiences that generate emotional responses that, in turn, get recorded into memory. What this means to your brand depends on the relationship you have with your customers, but the baseline is true, regardless. Ask yourself, what can you do for your customers that will go beyond their expectations? How can you surprise them? How can you anticipate their needs even before they do? How can you personalize their experience? How can you make them smile? But remember, and this is the kicker, creating affective commitment is NOT about offering deals and discounts. Those might create economic commitment, but the benefits are short lived and will not lead to loyalty. Creating affective commitment and, consequently, brand loyalty, should be a top focus of most every marketing department. The financial returns can be significant not just from your existing customer base, but the new customers in their circle they undoubtedly will tell about the crazy great experience they had with your brand. Even better, it should rise above that and be a top corporate objective. Creating true loyalty––and then turning that conviction into a marketing channel in its own right––is what makes some brands so cleverly successful.

Mergers and acquisition are on fire. The total hit $3.6 trillion (with a T) globally in 2020 according to the Financial Times. And this was after deal-making in the first half of 2020, due to Covid, came to an almost screeching halt. So the second half of the year was truly exceptional and reflects what’s to come. There are a lot of financial reasons for this, interest rates are low, equity markets remain high and companies are stockpiling cash. If you look more closely, though, the reasoning and rationale behind the spurt of M&As is evolving. Whereas the typical key driver was once related to augmenting organic growth or attaining intellectual property or technology, many of the M&As are being driven by the shifting state of business—and even more so by the introspection created by a global pandemic. While some acquisitions purely expand a customer and technology base—take Grubhub’s acquisition of Just Eat Takeaway, for example, others reflect something else that’s happening which has a major impact on Brand Strategy. Benjamin Gomes-Casseres, an expert on alliance strategies and professor at Brandeis University, refers to M&As as “remixes.” I like this because that is exactly what is happening, and more and more in not so traditional ways. Take the acquisition of Salesforce and Slack, CVS of Aetna, or Amazon and Wholefoods. All are key examples of how the business landscape around us is shifting quickly, and companies are rethinking their portfolios to gain a new competitive edge, redefine an approach to their market or simply be on the defensive. But here’s the rub: according to research led by Harvard University's Clayton Christensen, up to 90% of M&As fail to live up to their planned potential. What gives? While each case is different, there are common themes surrounding why ­– more often than not ­– M&As don't produce value. Most often, the culprit is shortsightedness—focusing too narrowly, and often unrealistically, on cost savings and financial synergies. The classic “spreadsheet” approach to inorganic growth. As technology journalist Joan Indiana Ridon related in Red Herring Magazine “the lack of integrating the two companies is the real reason why most fail.” Integration comes on multiple fronts, including people, culture, technologies, processes, vision and encompassing it all: brand strategy and architecture. My experience working with many post-M&A companies is that the integration of brands and the building of a forward-looking, strategic brand architecture is one of the key components that most often gets punted for later, and usually for all the wrong reasons. Companies are very protective of their brands, and while negotiations are happening the tough brand discussion (beyond “what are we going to call the new organization?”) rarely gets addressed up front. It's thought that this will naturally work itself out over time. Marketing will sort it out. But what really happens is nothing. Companies end up with a confusing mix of brands and product lines that make little sense internally, and even less so to their customers. This is true even years after the M&A. I call these amalgamated messes “brand goulashes.” The period just after the M&A presents an unprecedented gift to the leadership of the company. It’s a time to make changes—and take on the tough challenges. If decisions—such as what the new brand portfolio of products and services will look like are not made at this initial stage­­—they most likely will not be made later either and it will get exponentially harder. And an ideal reason (M&A) for making the changes fades away. This, in turn, saps the company of clarity and simplification and allows “brand tribalism” to take over the culture. Your new combination of corporate brand and product/service level brands need to work together in a way that tells your new, and complete story. Every time an acquisition happens, the company’s narrative changes. It’s a perfect time to revisit the corporate brand narrative so that it is truly differentiated, simple, and clear. Your employees need this badly and the market wants to understand who you are becoming. But 2021 will also present an additional, heightened challenge to M&A brand strategy: the changing and evolving needs of your market due to the impacts of reevaluating almost everything brought on by the global pandemic. Before you can determine what the best brand architecture strategy will be, you need to get inside the evolving mindsets of your customers. Companies frequently make the mistake of not taking a more data influenced approach to understanding the real equity that corporate brands hold and rely too much on internal points of view. In an M&A situation, this immediately sets up two entrenched camps of thought, with the acquirer usually calling the shots leaving a bunch of confusion, disillusionment and hard feelings in the wake. By taking the first 90 days of the M&A to conduct deep dive brand market research, you can determine exactly what the perceptions, awareness and intent-to-buy levels are for all of the brands in the new portfolio. Additionally, you can determine if the target persona’s reasons for choosing one brand over another—the associated Value Drivers—are changing. Assumed value drivers, from my experience, are almost always created by internal teams based on their experience or third-party analysts’ reports. As a result, companies find themselves off the mark when these assumptions get translated into marketing and sales messaging. M&As further complicate this matter. In a study of over 220 marketing leaders conducted by Brandigo, 72% stated they have no or only limited confidence that their organization understands the unique and changing pain points of their target audience. Add all of this together, and you can see why many M&As from a brand perspective just don’t deliver. So, what’s the best-practices-approach to getting the brand M&A right? Below are steps that will lead you in the right direction. Take an outside-in approach. After an M&A, emotions are high and brand tribes form overnight. To help bring a more scientific and data-driven approach to tough brand strategy divisions, conduct quantitative research with target buyers. This will tell you which brands in the portfolio have the strongest equity and highest levels of intent to buy and will give you the data you need to do the necessary culling of brands right out of the gate. Focus on simplicity. The objective of brand strategy and brand architecture is to create clarity and simplicity to the company's assets. Creating a structure that is simple will ensure that it will scale with the organization, while bringing the clarity that everyone desires, both internally and externally. Data and insights will help this tremendously—while also helping to soothe internal brand tribal sore spots. One of the biggest mistakes companies can make is having too many brands without a strategic rationale for them all to exist. Create a new corporate brand-level story. How is your corporate brand differentiated in a meaningful way? Why should anyone choose you in relation to your competitive alternatives? Even if the acquisition was relatively minor, chances are it should have an impact on your corporate brand narrative. When you look across your portfolio of products and services (or swim lanes or divisions), does it tell a cohesive story? Or are they siloed? This should be part of your corporate brand narrative. Seize the window of opportunity to create brand clarity at the product/services level. The time of the M&A presents an unheralded opportunity to make tough decisions that, if not made then, only get tougher and more disruptive as the two companies settle into their new existence. Consider all of the brands that each company has, whether they are product or service brands or both. Draw out a logical structure for them that goes beyond just pushing the two organizations together. Which brands should make the transition? Which should not? Which should be downgraded from brand status altogether? This discussion will help drive the bigger conversation around the future business model of the combined companies. Cleanup your brand architecture now. Do not underestimate the impact that brand strategy has on company culture. Research shows that the tribal mentality that happens post M&A is a serious reason why they don’t produce the value that was hoped. Use your brand strategy as a way to drive a new unified culture and break down the inevitable walls that will arise. Internally, brands can do one of two things: create separate camps or bring teams together. You know which one you want. Sorting out your brand strategy and brand architecture is never an easy task. Add an M&A to it, and it gets especially complex. Everyone internally, from both companies, has an agenda during this period. But don’t miss this great opportunity because waiting will most certainly cause disruptive issues and lessen the value of the corporate growth strategy. Culling the portfolio is especially challenging and should be based on data, not emotions. This is where a neutral, third party that uses brand research to inform a set of strategic recommendations can be an immense asset. But, most importantly, take on the challenge as soon as possible. The odds are against you if 90% of M&A’s don’t deliver on their planned value. So make sure this won’t be the case for you. Nothing good will come from letting it “play itself out,” and, in fact, it might be the number one reason that will determine if the M&A is a strategic win.

At Brandigo we have been pioneers of what we have named data-conscious brand strategy. In our new series of articles, blogs, and podcasts, The CMO’s Guide to Data-Conscious Brand Strategy, we’re going to take a deep dive into what that really means, why it will set your brand and marketing apart from your competition, and break down some of the steps we take to inform the amazing journey we take our clients’ brands on. Last time out we focused on brand health analysis and its importance as a jumping-off point for any data-conscious brand strategy. For this blog, we are going to concentrate on the next important step – value driver research. But first, a quick reminder: What is data-conscious brand strategy? A lot of great organizations are missing out on growth and opportunity because the agencies they work with, and maybe even their in-house teams, don’t commit any time or resource to truly developing an authentic understanding of what their customers actually want. They rely on guesswork, hunches, and generic insights, underpinned by ubiquitous third-party market reports which have likely been referenced by every single one of their competitors as well. This leads to a bunch of stale brands in the marketplace with no one standing out from the pack. When we hear about “data-driven” strategies, we tend to imagine a room full of supercomputers, crunching and analyzing data to lead us into the future (when they’re not busy beating Kasparov at computer chess). CMOs know that this is not real life. Finding the right data and applying it to real business life is a complicated game. Here at Brandigo, we believe there is a different way. A better way that makes use of a potent combination of primary research and a creative vision that ensures brands consistently and powerfully speak to what customers care about most. There are no shortcuts. Speaking with hundreds of customers in tailor-made studies, we uncover the true emotional value a brand’s products and services, as well as defining the gap between what customers say and what actually drives their buying decisions. At the same time, we conduct an audit of a robust collection of your brand’s competitors to ensure that we are not saying the same thing, nor are we visually communicating our brand in the same way. It is truly a hybrid of left and right -brained thinking. The results shift paradigms. Data-conscious strategy elevates brands above the competition and inspires entire organizations. It cultivates equity—the kind investors, entrepreneurs, and the C-suite fawn over. The kind that leads to real revenue gains and lasting legacies. So, where do value drivers come in? For value driver analysis, you are seeking to determine what purchase decision motivators your customers view as important – both consciously and sub-consciously. What are the values that a brand represents that truly impact a purchasing decision? It’s the reasons why your customers choose to buy your products or services over those of the competition. Once you understand which value drivers have the biggest impact on your customers and in your market, and on which your brand performs best in the eyes of the market, you have the foundations for a brand strategy that will really speak to your customers’ wants and needs. How is it done? Value driver analysis is based on statistically robust data gleaned from a detailed market survey. Based on this data, you can identify a series of category dimensions that drive the reputation of companies in your space. So, for example, let’s say you are in the car manufacturing industry, these category dimensions could be something like: Performance Design Economy After-sales ca re Environmental impact The next step in the process is determining the importance of each category dimension and to group them in one of four sets as shown in the diagram below:

At Brandigo we have been pioneers of what we have named data-conscious brand strategy. In our new series of articles, blogs, and podcasts, The CMO’s Guide to Data-Conscious Brand Strategy, we’re going to take a deep dive into what that really means, why it will set your brand and marketing apart from your competition, and break down some of the steps we take to inform the amazing journey we take our clients’ brands on. And to start things off we shall begin by taking a look at the first stage in the process – ascertaining the health of your brand. What is data-conscious brand strategy? Most marketing fails because agencies and in-house teams don’t invest in understanding the authentic desires of customers. So the expensive messaging and content they produce runs wild with irrelevance, often damaging a brand’s health. What they call ‘strategy’ is often a grab bag of semi-educated guesses, lazy attempts to replicate another brand’s wins, and generic ‘insights’ pulled from ubiquitous 3rd party market reports. Here at Brandigo, we believe there is a different way. A better way that makes use of a potent combination of primary research and a creative vision that ensures brands consistently and powerfully speak to what customers care about most. There are no shortcuts. Speaking with hundreds of customers in tailor-made studies, we uncover the true emotional value a brand’s products and services deliver, as well as the gap between what customers say and what actually drives their buying decisions. The results shift paradigms. Data-conscious strategy elevates brands above the competition and inspires entire organizations. It cultivates equity—the kind investors, entrepreneurs, and the C-suite fawns over. The kind that leads to real revenue gains and lasting legacies. Why your brand needs a health check Measuring brand health helps us to understand exactly how a brand is perceived in the minds of stakeholders, be that customers, employees, competitors, and so on. It goes beyond simply asking if they know of your brand and looks in more detail as to whether or not they know of your brand, and if so, are they compelled to make a purchase for example. It also represents the starting point for developing a truly data-conscious brand strategy. At Brandigo we use our brand health metrics to measure the awareness (aided and unaided), familiarity, consideration, and usage of a brand, as well as exploring loyalty. And we define each benchmark as follows: Awareness – has the respondent heard of your brand before? Familiarity – if they have heard of it, do they know anything about the brand beyond just the name? Consideration – if they are familiar with your brand, will they consider using you if they are looking for a supplier of your products or services? Usage – is the respondent currently, or have they ever been, a customer of your brand? Loyalty – how likely is the respondent to recommend your brand? How does the health check help formulate a data-conscious brand strategy? Once you have an idea of how aware, familiar, etc., your stakeholders are of your brand, you can then start to make informed decisions about where to focus your marketing resources. Let’s say our brand health research has uncovered that although your brand has high awareness and familiarity amongst stakeholders, your consideration metrics are low. As you can see in the graphic below, this data would suggest that your strategy should include a focus on developing a compelling brand promise and communicating this effectively to the market. You might also want to examine how your pricing strategy relates to the perceived value your brand is projecting.

Our recent series of content, ‘The CMO’s Guide to Data-Conscious Brand Strategy’ has outlined Brandigo’s pioneering new approach to brand strategy development, where a potent mix of primary data and a creative vision combine for industry-leading results. Data-Conscious Brand Strategy elevates brands above the competition and inspires entire organizations. It cultivates equity—the kind investors, entrepreneurs, and the C-suite fawn over. The kind that leads to real revenue gains and lasting legacies. Our last two articles focused on two elements of a data-conscious brand strategy that act as foundations, Brand Health Analysis and Value Drivers . For this article, we are going to look at how the data we generate begins to come to life in a meaningful way. A way that inspires internal and external stakeholders alike. First thing’s first though. If you need a quick reminder on the ins and outs of what Data-Conscious Brand Strategy actually means you can check out this blog here . It’s Alive! OK, now that you are all caught up let’s get into how we bring all this valuable data to life. The first step is to take all the insights gleaned from the research in order to develop a brand platform that is fully supported by the data. This means taking the value driver category that gives your brand the best opportunity to differentiate itself from your competition based on the needs of your market and your brand’s performance in said category. You will be looking at the value drivers that sit in the ‘delighter’ or ‘critical driver’ categories for this, coupled with what you know your brand does better than the competition. And as we mentioned previously, this methodology can go deeper to help you identify the value drivers that resonate with different stakeholders, geographic regions, age groups, and so on. You are not relying on third-party data or analyst insights that are readily available to everyone, so this approach results in positioning strategies that are unique, authentic, and validated by data. Step 2 is to distill this down into your Brand Essence. The essence of your brand, usually expressed in a two or three-word statement, is a guiding principle that is instantly recognizable by your stakeholders. It describes the number one emotional reason that your customers choose you and your products or services. And more importantly, remain loyal. Make it Your Manifesto Once you have your Brand Essence distilled, you now want to put together your brand’s manifesto, and just as the definition states, this will be your public declaration of your values and aims. This manifesto is a new kind of mission statement – it’s a content vehicle for outreach, but it’s also valuable internally as a brand rallying cry. Your brand manifesto can be used in various ways. It can be kept internal, or you can display it on your website. It can be used as a form of employee engagement. It can be created with a typography treatment and placed on your social media channels as an image. Or they can be given to communication partners as a roadmap for developing communication strategies. The bottom line is that it announces to the world what your brand is all about. The reason it exists and what it seeks to achieve. Make it emotional, make it something you and your stakeholders care about and are proud to stand behind. Shaping Your Narrative Finally, it’s time to create your own narrative and brand position. Your brand narrative is a detailed description of who you are as an organization. It incorporates the new brand platform that is based on statistically robust data and truly differentiated from your competition. And it will also speak to the needs of your market. It will be evident across your website, your press releases, social media content, and much much more. It has to be rooted in reality, otherwise, your stakeholders will see through it straight away. At the same time, it should be somewhat aspirational – giving your brand room to grow. But the beauty of a data-conscious brand strategy is you will have already identified your market’s value drivers and in which aspects your brand is the strongest, empirically so via your own primary data. Keep it simple. Yes – your brand narrative will be a long-form description of your brand but long doesn’t mean complex. All the best stories are based on a simple premise. What is more, your customers and their perspective, their problems, and how you provide the solution, should be central to it. Make your customers the hero of your narrative and demonstrate how you helped them become so. Hold Your Position Finally, it’s time for you to create your brand position. The simple sentence that completely encapsulates why your customers should choose your brand. Your brand position statement should include 3 key elements: What your company does Who you do it for Why your company is different Again, although our CMO’s Guide to Data-Conscious Brand Strategy will give you valuable insight as to what the methodology is and why you brand are losing out by not applying it to your brand, we are still only taking a quick peek behind the curtain. For more expertise and opinion, you can continue to go through all our excellent content , follow our social media , or get in touch with us . We’d love to hear about your brand, your challenges, and how we can work together to apply a data-conscious brand strategy that will set your brand apart and drive growth.

Research-based brand positioning, personas and messaging is the difference between top performing brands…and all the rest. We live in a world where content drives everything. Most marketing efforts are centered on content-driven campaigns, and the investment into marketing automation and sales enablement to drive this content is staggering. But is it really working? Every new product, every website, every campaign, every press release and every sales pitch should have one, singular purpose: deliver a compelling reason why people should choose your brand over others. And while your in-house marketing team may be good at execution, if they don’t have a clear understanding of the nuanced needs of your target market, and more specifically, the unique needs that your brand addresses, they are likely wasting time and money with off-base messaging. The intersection of robust data, insights and creative is where the magic happens, and this should be where organizations make their greatest brand investment to actualize results. _______________ According to the Harvard Business Review only 54% of salespeople can clearly explain how their solution impacts the buyer’s business. _________________ We’re Brandigo. Using research and insights to develop brand positioning and creative strategies is nothing new to Brandigo. We were on the forefront, and while other agencies now claim to do it with promises of proprietary approaches, none of them deliver the depth of brand-focused data and insights-inspired creative that we do. Because when it comes to your brand, left-brained data and insights are only as good as the right-brained strategy and creative they produce. That’s what makes Brandigo different. We call this data-conscious brand strategy. Data-conscious brand strategy requires a unique approach to gathering the perceptions of your target audiences. We go out and talk to hundreds of your prospects and personas to really get inside their heads. We focus not on the tactical delivery of your products and service or customer satisfaction metrics for your brand, but on the needs of your customers and the emotional value that your products and services deliver. We use this research to create meaningful, audience-specific value narratives for your brand. Our research-based personas are built around rigorous qualitative and quantitative data – not just a handful of conversations. We know that your prospects respond best when you tell them how you’ll make their lives better. We make it emotional. Why data-conscious brand strategy? First, primary data is a critical piece of this answer. Why? It’s unique. Proprietary, primary data that you have commissioned isn’t available to anyone else. That means unlike market reports and analyst data, you have access to insights that no one else does, and this gives you an advantage when it comes to positioning your brand. When brands use the same reports to build strategy, everyone starts to sound the same. Makes sense, right? If everyone is building their brands from the same 3rd party information, you would expect the same conclusions to be drawn when it comes to what prospects want. It gives you a competitive advantage. Proprietary data allows you to measure the health of your brand versus a set of competitors. Using these insights, you can identify competitive advantages in key value driver areas in the eyes of the market. You can then use this information to develop messaging points that clearly articulate your value proposition, but also where your brand outperforms your competition. 99% of the time, it’s data you don’t already have. Customer satisfaction metrics can be great. Your Net Promoter Score is a nice talking point. But when it comes to data for building a clearly differentiated brand, you need to understand the value drivers of the market – the critical drivers and delighters that are most likely to drive a purchase decision. Brandigo takes that one step further. We help clients understand the difference between the most important drivers of purchase decisions (values) and the types of messages that are most likely to inspire prospects to take a closer look at your brand. Next, the shopping behaviors of humans can be a tricky thing. What they say is important is often much different from what their actions show us. By looking at the difference between their stated importance (what they say) and their derived importance (what they actually do), Brandigo is able to build positioning and messaging strategies that tap into both the conscious and subconscious needs of your customers and prospects. This isn’t as easy as pulling out a data point and calling it a value proposition. It takes a creative approach to interpret your data in order to craft a unique story that ties back to your brand’s most important value drivers. Brandigo delivers the left-brained expertise of a seasoned research firm with the right-brained creativity of an inspired strategy and communications agency. The bottom line. At the end of the day, you want your brand to be, not just different, but valuable to your target audiences. Find your unique place in the market and the value you deliver to customers and build a creative strategy for messaging it and create a visual identity that sets you apart in your market. (primary data) + (strategic insights) + (creative inspiration) = brand differentiation This is the essence of data conscious brand strategy. Volvo has safety. Apple thinks different. BMW has the ultimate driving machine. And Brandigo is data conscious brand strategy. Data conscious brand strategy is a critical driver for moving your brand forward. The strategic direction delivered will serve as strategic guardrails for executive teams, sales, human resources, operations, R&D, and of course, marketing. We’d love to tell you more.

In recent years, we’ve seen a staggering proliferation of marketing and sales technology platforms and solutions. In fact, in 2011, there were roughly 150 marketing technology companies in existence. In 2019, that number sits somewhere around 7,040 . It’s a fascinating time to be a marketing professional. Whether your brand is looking to optimize its content journey for prospects, wants to streamline the sharing of social updates, or wishes to create customized sales experiences for your sales executives, there are countless options for achieving your sales and marketing objectives using technology solutions. It goes without saying that the most successful brands in the world are effectively using existing and emerging technologies to streamline their marketing and sales efforts, but technology alone is not the answer. While a marketing automation or sales enablement platform can be a secret weapon for your brand, it’s useless if your secret weapon doesn’t have the proper ammunition. Strategy is your ammunition. From a brand strategy standpoint – what story do you want to tell – to a content strategy standpoint – how do you want to tell that story, it is critical to create aligned plans that feed your MarTech platforms. Without them, you have an empty, under-utilized technology shell that you are most likely paying way too much for. Think owning a Ferrari before you’ve learnt to drive! Hubspot is one of the most popular marketing automation platforms out there. Indeed we use it ourselves here at Brandigo, but if you are only using platforms such as this for email marketing it is an expensive tool going to waste and you could be using something like Constant Contact for a much better ROI. Why invest in expensive sales enablement technology if all you are doing with it is housing PowerPoint presentations? Just use PowerPoint? The examples are endless, but you see the point. Having a platform in place or creating your own marketing tech stack is much different from using them effectively. With a strong, data informed strategy in place and clear plan of how you are going to tell your story, smart use of marketing technology can elevate your business results. So, with all of this in mind, here are our 5 top tips for getting to grips with your marketing automation tech: Take a features inventory Know exactly what your potential new platform can do and have a strategy in place that uses as many of its capabilities as possible. Be honest with yourself here and acknowledge what your own limitations are. Look at how your tech platform can address these, not expose them. What does success look like? As with any other aspect of your marketing strategy, what it is you want to achieve? How are you going to measure and analyze your progress? What metrics does your marketing tech platform provide and do you know what they actually mean for you and your strategy? Don’t forget the human Figure out what still needs a human touch and identify who in your organization will be responsible for it. You might have to invest in some additional resources in order to use your platforms to their potential, but this will pay dividends. Write it all down Picture this scenario. You have invested in a new marketing technology platform and have trained a member of the team to be the expert manager of the system. Everything is going great, your sales funnel looks healthy and you can focus on conversions. Then, the aforementioned team member takes sick and will be off work for an extended period of time or has a better offer from elsewhere and quits. Don’t lose all that knowledge and expertise. Have a manual in place that all your team is familiar with and which can be used to bring new team members up to speed quickly. Regularly review. Just like any other element of your marketing strategy make sure you are regularly reviewing all your automated processes and platforms. Are you still optimized? Are you still getting the right results? Is the correct data still flowing in the right direction? Looking to build your brand through marketing technology deployment but need help laying down the foundations first? Brandigo can help you develop your brand strategy, map it to effective messaging, and increase engagement with prospects. Get in touch.

2018 was a big year for merger and acquisition (M&A) activity, with reports suggesting that in the first three quarters of the year alone, deals worth $3.3 trillion were hammered out, the largest amount since records began . But with so much on the line, and with some of the world’s best business brains having a role, why does it take so long for marketing and brand strategy specialists to be brought in? One of the notable points raised in Deloitte’s M&A Trends 2019 report is the fact that 23% of dealmakers believe that effective integration is the key to a successful M&A transaction. We would argue that this figure is shockingly low. As Matt Bowen , Brandigo’s very own President North America, pointed out in an article he recently authored for the Journal of Brand Strategy , the crux of any M&A project is bringing multiple parties together for a common goal, all of which will have their own existing views and values. The challenge is to be able to move quickly enough in order to take advantage of the new opportunities the merger has created, as well as satisfying the demands of existing customers, while at the same time bringing together two or more organizations that were, until recently, distinctly separate operations. Integral to getting all of the above right is creating a single vision, brand and purpose, and successfully communicating this to the new post-merger entity. Yet as we see in the Deloitte report, for most M&A activities this is the part that most company directors believe they can set aside for later. Crazy when you think about what’s at stake or what can potentially be gained! Matt recently advised on an M&A project that got this right, bringing together three existing healthcare industry companies and creating an emotional, clear brand that everyone within the new organization were happy to get behind. This was done by creating a clear and concise brand strategy that was applied effectively despite the usual challenges and under considerable time constraints. As I mentioned above, Matt recently authored an article for the Journal of Brand Strategy and the case study of Matt’s experience with the healthcare industry M&A and subsequent brand strategy he helped to create with the clients is the main focus of the piece. You can find out more of Matt’s thoughts on effective brand strategy and its positive impact on M&A activity, and read the case study for yourself, by downloading a PDF of Matt’s article below. Once you’ve had a chance to read it, we’d love to hear what your thoughts are by either leaving a comment or via our social media. Let us know what you think. A big thank you to the Journal of Brand Strategy for allowing us to republish the article here.